How to use Venterra’s Touchless Package Management

It’s no surprise that package deliveries have increased with more people working remotely and children attending school from home. Managing online shopping and package deliveries efficiently has resulted in the need of a more seamless and safe experience.

As the pandemic shifts the multifamily industry and how we offer amenities, there have been some unique opportunities to provide innovative and seamless ways to provide package management services. Venterra’s SMARTPACKAGE lockers now offer a safer and easier way for residents to retrieve their packages with a touch-less experience.

Using Touchless Package Lockers at Venterra

 

There are two contact-free package pick-up methods available to properties with our SMARTPACKAGE lockers:

  • Barcode: Scan the barcode included in your delivery notification (email or text) to open the locker door without having to use the touchscreen.
  • Mobile App: Download the Parcel Pending mobile app (available for download on the App Store or Google Play Store). By scanning the barcode or pushing the button in the app notification, the locker door will open without having to use the touchscreen.

 

 

 

Celebrating Venterra’s Healthcare Heroes

healthcare heroes giftcard

Venterra Realty, a property management company that owns and operates 60 apartment communities in the US, is home to over 5,000 Healthcare Heroes.  Whether a doctor, nurse, EMT or pharmacist, medical professionals have risen to the challenge during the COVID-19 pandemic, and their contributions to keeping us safe have not gone unnoticed.  As we navigate the difficulties and stressors the pandemic has plunged upon us all, we are so grateful for the sacrifices Healthcare Heroes are making and, as an organization, we want to say Thank You!

To support medical professionals needing to move, we waived deposits for new leases with approved credit in June. Now, we are celebrating our current Venterra residents in the medical field by sharing their stories, providing residents with honorary “Health Care Hero” t-shirts, and offering over $50,000 in gift cards as our way of simply saying, Thank You.

photo of employee JoannaOnline Reputation Specialist, Johnna Bacak said, “When we asked our residents to nominate a Healthcare Hero within their community, I never expected we would get over 500 submissions. Each nomination was full of intimate details about the Healthcare Hero, and I was humbled after reading each submission. I felt such a connection with them!”

According to Johnna, “Some of my favorite nominations were spouses nominating each other, expressing their love and gratitude.  One of my favorites is Juan, from Northbridge in Orlando, Florida, nominating his wife, Nicole.  He said, ‘Nicole an amazing and caring human being. She started her career as a medical assistant, and now she is pursuing her physician assistant masters. She is devoted to helping others and I am proud of her for that. She is passionate about her job, and it reflects in her personal life. I am proud to call her my wife.   She looks just as good in her scrubs as she did in her wedding dress.’”

Here are some of our other favorite stories.


Honoring Healthcare Hero Maria- blue square with text
Healthcare Hero Alex- blue box with text
Blue box with text- Gizelle, a healthcare hero
Kelsey, a healthcare hero in St. Joseph's- blue box with text

Paramedics, nurses, respiratory therapists, doctors, hospice caretakers: we are so privileged that these Healthcare Heroes call our communities home and we are honored to surprise them with special Healthcare Hero t-shirts and gift cards!  Check out some of their pictures below.

 

Looking for a way to thank the medical professionals in your community? Here are some great ideas to consider! 

Looking for a great place to live amongst heroes? Visit us at Venterraliving.com. 

Convenient Self-Guided Apartment Tours and Contactless Move-In Experience

Self-guided apartment tours available at Venterra communities.

While some restrictions are being lifted as the COVID-19 pandemic continues, we understand it can still be unsettling to be in public, while being respectful of social distancing orders. This fear may cause people to postpone major life decisions, including moving into a new apartment home. Now more than ever, it’s imperative to embrace technology in order to offer a wider variety of convenient touring options, including self-guided apartment tours.  

At Venterra, we have you covered. We’re excited to now offer a no-contact, self-guided apartment tour option at many of our communities. Future residents can now use their smart devices to schedule and perform tours of our available apartment homes.  

We are also taking extra steps to ensure your safety and the safety of our employees and residents at our apartment communities. Aside from implementing enhanced cleaning protocols, we are using LAST™, a hospital grade disinfectant and antimicrobial coating on our hard surfaces, providing an extra layer of protection for up to 30 days.  

If you aren’t interested in selfguided tour, we are also offering in-person tours with our award-winning customer experience leaders by appointment. 

Here’s How to Schedule Your Self-Guided Tour 

  • Visit Venterraliving.com & select a property  
  • Select the apartment that you are interested in, and click on Schedule a Tour
    self guided tours venterra
  • Choose your Guided-Tour option
    self guided tours venterra
  • You’ll receive a link to complete verification and confirm scheduling details 

SmartMove Logo

Once you take a tour and choose an apartment that you have fallen in love with, don’t forget to take advantage of SMARTMOVE, our contact-free way to gain access to and move into your new apartment. Ask your Better Living Consultant for details.  

Groceries Delivered to Your Door

It’s no secret that social distancing can be difficult, especially when you’re in public places like grocery stores or home improvement retailers. You may find that you’re constantly passing by another patron or reaching for the same item on the shelf. It’s almost impossible to keep your distance 100% of the time. It can also be difficult to find time to go grocery shopping, as many of us have had to make changes to our normal routines. The good news is, when it comes to shopping, there are services that allow others to do the shopping for us and will deliver to your door. It also may end up saving us money, as it keeps us from browsing the store aisles for items not on our shopping lists. 

Several grocery delivery services have been available for the past few years, but their popularity has skyrocketed due to recent events. Many of them have taken extra steps to ensure your safety, such as implementing contactless delivery. While not all of these types of services are available across the US, there are several options available for Venterra residents, including personal shoppers, meal kit deliveries and store delivery. Each service asks for your zip code via website or mobile app, so you can be sure to find the right service for you. As you’re searching, it’s important to take note of each company’s minimum order requirements and delivery fees. It’s also a good idea to check for membership options, as there are perks for joining, such as free delivery services. 

Let’s take a look at some available options: 

Personal Shoppers 

  • Instacart – This service allows you to choose a grocery store near you, add items to your cart and pay for your items through their service. Once your order is placed, an Instacart shopper grabs your items and delivers them to your door within a few hours. Be sure to visit their website for a list of available retailers they support, including CVS, PetCo and several grocery chains. 
  • Shipt – According to their website, Shipt makes online grocery delivery easy, connecting local retailers in your neighborhood with Shipt Shoppers that help you get the things you need. From grocery delivery to household essentials, alcohol, baby items, and more. They even offer same-day delivery. 
  • UberEats – If you don’t feel like cooking, and the food you’re craving doesn’t offer delivery, UberEats allows you to order from just about any restaurant, and a driver will pick it up and bring it right to your door. Keep in mind, there is a delivery fee for this service. 

Meal Kit Delivery 

  •  HelloFreshBlueApronHomeChef – These are just a few of the meal kit delivery services that allow you to choose from a wide selection of easy to prepare recipes. They supply the ingredients in one box and ship it to your home. There are several plan options, which allow you to choose the number of meals you want and the day you want them delivered. 

Aren’t sure which one to try? Most meal kit companies have great coupons for first-time customers, so it’s easy to try out each one and then decide which one to stick with! 

Store Delivery 

Walmart Grocery lets you schedule a drop-off when it is most convenient for you at your home, office or other location – with a 100% money back guarantee! The only downside is only available at select Walmart stores. Their website lists all available locations. If delivery isn’t available from your closest Walmart, you can always shop online and schedule a pickup time. This option may not be as convenient, but it still allows you to avoid crowds, as a Walmart employee does the shopping for you and delivers your items to your car. This service is pretty popular, so make sure you plan ahead with your order. 

You can also try a few other online retailers that offer delivery. 

Amazon Fresh is a great option for people with an existing Amazon Prime membership. You’ll get access to fresh produce, packaged foods, and more. Amazon Fresh partners with local retailers and supermarkets in each city it operates in to fulfill orders. Similar to Walmart Grocery, this isn’t available in all cities, but a quick zip code search will let you know if it’s an option for you. 

ThriveMarket carries more than 6,000 organic and non-GMO products to fit several diets or lifestyles. They ship anywhere in the US. While you can’t purchase produce or meat, they still offer plenty of pantry items, beauty and bath products, supplements and cleaning products. As an added bonus, they use carbon-neutral delivery, 100% recyclable packaging and zero-waste warehouses, and, if you become a member, you’re helping to support low-income families. 

A similar option is Boxed, which allows you to purchase popular pantry, cleaning and beauty items in bulk. Plus, they have great deals on items each week. Buying in bulk can help you save money in the long run, so if you have the space to store bulk items, this is a great option to check out, especially for those who don’t want to pay membership fees to wholesale membership clubs, like Costco. 

These are just some of the many options available to you. Check out these, or others not listed, for great delivery options that fit your needs. 

AlpharettaAtlantaAustinCantonCaryClearwaterCypressDallasFleming IslandFlowery BranchFort WorthHoustonHumbleJacksonvilleKatyKingwoodLa PorteLeague CityLouisvilleNashvilleNewnanNorth Richmond HillsOrange ParkOrlandoPasadenaPeachtree CityPearlandRichmondSan AntonioStaffordTampaThe ColonyThe WoodlandsWebsterWinter Garden 

 

Venterra Realty applies LAST™ advanced disinfectant at communities

LAST disinfectant at Venterra Realty

As apartment community managers reassess cleaning protocols to ensure the health and safety of our residents, the adaptation of intensive disinfecting and cleaning methods remains a high priority. With a strong focus on high-touch surfaces in common areas, such as door handles, mailboxes, desks, vending machines, and more, anything that gets touched frequently in common areas is a prime candidate for disinfecting.

Venterra Realty uses LAST™ from Dis.In.Fx. LAST™ to aid in protection from COVID-19 in common areas and apartment amenities. Going beyond our gold standard of cleanliness, applying LAST™ disinfects hard surfaces and provides protection for up to 90 days. 

Venterra is now offering LAST™ treatments to our residents at specific communities. Sign up for your LAST™ treatment on the Venterra SMARTHUB. 

Sign Up for LAST™

 

See our teams in action!

 

“93% of residents would prefer their new unit to be sanitized when they move in.”  “90% of residents would feel safer knowing that common areas and amenities are regularly sanitized by a certified company with approved equipment and chemicals.”   

– RentReady.com 

At Venterra, we have applied LAST™ disinfectant at our properties in the following cities:  

Georgia – AlpharettaAtlanta, Newnan, Peachtree CityCanton

Kentucky – Louisville

Florida – ClearwaterFleming IslandJacksonvilleOrlandoOrange Park, TampaWinter Garden 

Texas – AustinSan AntonioCypressRichmondStaffordHouston, The WoodlandsHumbleKingwoodKaty, La PorteLeague City, PearlandPasadenaFort WorthDallasNorth Richmond HillsThe Colony 

Tennessee – Nashville

North Carolina – Cary

Dis.In.Fxhave served the following clients: San Antonio Spurs; Dallas Cowboys; Houston Texans; various Day Care Services; Various Schools Districts; Various Fitness Centers; Various Medical Facilities and US Military Training Centers. To learn more about Dis.In.Fx. and their disinfectant visit their website or see the below testimonials on how LAST™ works. 

Testimonials: 

Residents Cash Out on Venterra’s $10K Giveaway

Venterra's 10K GiveawayAlmost 4,000 residents recently participated in Venterra’s $10K Giveaway, earning them a spot in the drawing for $1,000 in rent credit. Ten lucky residents were selected and thrilled by the news that rent would be one less thing to worry about in the month ahead.  

To be eligible, residents were to set up Auto-Pay via the resident portal and successfully pay their rent by June 3The resident portalknown as the Venterra SMARTHUBputs everything residents need at their fingertips. Residents can pay rent, submit maintenance requests, voice concerns, and stay updated all in one central location. It’s free and easy for residents to join and set up a recurring or one-time payment. 

With Venterra’s leasing offices temporarily closed or on reduced staff due to the Coronavirus pandemic, paying online provides residents a safe, contact-free way to pay rent.  Although many of our leasing offices have since openedThe Venterra SMARTHUB remains the fastest and most convenient way to pay. 

The giveaway contest began June 1, 2020 and ran through midnight June 3, 2020.  Residents who were already set up on AutoPay through The Venterra SMARTHUB were automatically entered into the contest.  Our Regional Managers were also on standby to assist residents with signing up for Auto-Pay. 


Stephanie Burns, an eight-year veteran at Venterra, has a reputation for
WOWing residents through Venterra’s WOW Matters program where “We care more. We listen better.” is a way of life.  With Venterra’s WOW Matters program, Experience Leaders know how to listen for even the unspoken needs of residents and will go out of their way to personalize their experiences at Venterra.  

I’m so surprised and shocked but happy. Jonathan at Cobblestone (Fleming Island, FL)  

“WOW! That is such great news!”  Siva at Estancia at Morningstar (The Colony, TX)  

The drawing for the winners of the giveaway took place on Friday, June 3. Winners were publicly announced on Venterra’s Facebook page as well as all 60 community pages on Tuesday, June 9, 2020. 

Venterra's 10K Giveaway Winners

 

Venterra continues to look for ways to support and encourage residents and looks forward to coming up with more creative ideas for future resident contests soon!

AlpharettaAtlantaAustinCantonCaryClearwaterCypressDallasFleming IslandFlowery BranchFort WorthHoustonHumbleJacksonvilleKatyKingwoodLa PorteLeague CityLouisvilleNashvilleNewnan, Orange ParkOrlandoPasadenaPeachtree CityPearlandRichmondSan AntonioStaffordTampaThe ColonyThe WoodlandsWebsterWinter Garden 

 

Tour Apartments Right from Your Couch!

Did you know that, on average, more than 40 million people move each year in the United States? And it’s estimated that 80% of those moves occur between April and September. These times of year tend to be peak season because the weather is better, kids aren’t in school, college students are moving for the new school year and it’s a good time to sell a home. With 3D tours, Video Touring, and FaceTime  becoming the new norm, Venterra has you covered. By providing virtual online experiences, such as 3D tours, Video Touring and FaceTime, we allow our future residents an easy, carefree way of leasing an apartment from the comfort of their couch!

Venterra Leasing Team at Shadowbrooke

If you’re looking for a new place to call home, or know someone who is, Venterra offers studio, 1 bedroom, 2 bedroom, and 3 bedroom apartments to fit your needs. With locations in Texas, Georgia, Florida, Kentucky, North Carolina and Tennessee, we cater to southern living – providing incredible amenities like in-unit washers and dryers, stainless steel appliances, recreation areas and swimming pools. Acting as your personal apartment guide, our dedicated team of leasing specialists provide information about the neighborhood in which each complex is located so you’ll know what’s nearby. Best of all, we focus on providing world-class customer service for all of our residents and prospects, helping you feel right at home from day one!

 

3D TOURS 

One of the great things about Venterra is that you can tour, get a quote, or apply for our apartments right from your couch! Our 3D tours, powered by Matterport technology, give you a glimpse into each apartment’s floorplan and a look at our communities and amenities. Additionally, our wonderful leasing staff are also offering remote tours in order to share the experience of seeing ‘actual apartments’ that are available. It’s as close to seeing the real thing as you can get! 

3D Tour preview

VIDEO TOURS 

Love the Virtual Tour, but want to see the ACTUAL Apartment that you are considering for your new home? LET US TOUR FOR YOU and you view from the comfort of your couch! Our rockstar leasing staff would love to take you through the vacant apartment via Facetime, or record the tour and email for you to view at your convenience. Either way, you can’t help, but feel the love our leasing staff put into your experience. They are so happy and excited to be a part of your experience.   

Click on the video below to see a example of what to expect from an emailed video tour 

living area image for video tour

 

lady using facetime example

FACETIME 

Available on iPhone devices and Macintosh computers, FaceTime is a proprietary videotelephony product developed by Apple Inc. If you’ve never used FaceTime before, check out this article on how to make or answer a FaceTime callAsk your leasing agent how to Schedule a Tour using this convenient technology.  

 

$ SPECIALS $

To sweeten the experience, we are offering the current specials*: $500 off first full month’s rent on select apartments plus $0 deposit with credit approval. Pet Special: $0 pet deposit and 50% off pet fee. Get a free price quote and even apply at no cost to you!

Interested in learning more? We’re available 24/7 to answer your questions. Visit www.venterraliving.com to find out more about information about all of our communities and read resident reviews.

We hope to “see” you soon!

 

 *Specials are subject to change. Please ask leasing staff for current specials. 

 

Hey Jacksonville, Need Movers?

Local Jacksonville Moving Companies

As many companies close or shift to remote environments amid the Coronavirus COVID-19 pandemic, there are still many businesses who continue to operate and provide essential local mover services to customers. Housing is very much an essential need, and we understand that moving during this time can be stressful. No need to worry! Here are a few of the most trusted local Jacksonville moving companies, available to help those looking to relocate. 

Cute daughter sitting in moving box with mother in their new home

 

1. Two Men and a Truck is a professional moving company that boasts, “No job is too big or two small!” They will move your belongings from storage units, apartments, townhomes, multi-story homes and more. Not only do they take the time to pad and wrap large furniture with care, they also carefully box pictures and lamps to keep them safe from damage. Their customer feedback is full of appreciation for their level of care and provides confidence in recommending their services. 

 

 

Two Men and a Truck Movers offer the following Jacksonville moving companies: 

  • Apartment/House Relocation 
  • Loading/Unloading
  • Packing
  • Boxes and Supplies
  • And More!

Get Your Free Quote Today!
 

2. Baymeadow Movers is one of the leading Jacksonville movers and storage companies that offer premier services to residential and commercial customers. With more than thirty years of experience in the field, their integrity and knowledge make the moving process an easier and less stressful experience. 

Baymeadow Movers offer the following Jacksonville moving services: 

  • Apartment/House Relocation 
  • Packing
  • Storage
  • And More!

Get Your Free Quote Today!
 

Jacksonville, Florida Skyline

 

About Jacksonville: 

Jacksonville, perfectly positioned along the Atlantic Ocean in northeast Florida, is a natural paradise for visitors looking for an affordable yet luxurious destination. Whether you’re looking to explore the undiscovered, ignite romance, reconnect with family, or be inspired by the city’s cultural offerings, anything is possible in Jacksonville. 

See Our Available Apartments!
 

Nearby Neighborhoods: 

Fleming Island, Orange Park

 

Some Tips for moving to Jacksonville: 

  • Check with the CDC or local health department to learn about any restrictions, curfews or guidelines during Coronavirus COVID-19. 
  • Summers are hot, but there are several beautiful beaches to cool you down
  • Learn more about Jacksonville’s growing economy and living stats here. 

Hey Tampa, Need Movers?

Local Tampa Moving Companies

As many companies close or shift to remote environments amid the Coronavirus COVID-19 pandemic, there are still many businesses who continue to operate and provide essential local mover services to customers. Housing is very much an essential need, and we understand that moving during this time can be stressful. No need to worry! Here are a few of the most trusted local Tampa moving companies, available to help those looking to relocate.

Two dogs in a brown moving box Tampa

1. Two Men and a Truck is a professional moving company that boasts, “No job is too big or two small!” They will move your belongings from storage units, apartments, townhomes, multi-story homes and more. Not only do they take the time to pad and wrap large furniture with care, they also carefully box pictures and lamps to keep them safe from damage. Their customer feedback is full of appreciation for their level of care and provides confidence in recommending their services. 

Two Men and a Truck Movers offer the following Tampa moving services: 

  • Apartment/House Relocation 
  • Loading/Unloading
  • Packing
  • Boxes and Supplies
  • And More!

Get Your Free Quote Today!
 

2. Brothers EZ Moving strive to be one of the best local Tampa moving companies by exceeding your expectations from the first phone call to the final customer courtesy call. They are among one of the best reviewed Tampa moversholding a 4.9 rating on Google, the highest in the Tampa Bay area. What sets them apart in the moving industry is that they don’t cut corners or charge extra fees. Brothers EZ Moving make things as EZ as possible by charging one simple hourly rate that has everything you need already included. 

Brothers EZ Moving offer the following Tampa moving services: 

  • Apartment/House Relocation 
  • Long Distance / Short Distance
  • Packing/Unpacking
  • Loading/Unloading
  • Vehicle transport
  • And More!

Get Your FREE Estimate Today!
 

City view from the water of Tampa Florida

 

About Tampa: 

Tampa,offers theperfect mix of historic architecture and modern landmarks. Infused with Cuban and Spanish culture, the city’s vibrant business districts and beautiful waterwaysmake Tampa a wonderful place to work, play and unwind. Downtown Tampa has come alive in recent years with the city’s addition of the Tampa Riverwalk, innovative restaurants and amazing building restorations.

See Our Available Apartments!
 

Nearby Neighborhoods: 

Clearwater, Tampa

Some Tips for moving to Tampa: 

  • Check with the CDC or local health department to learn about any restrictions, curfews or guidelines during Coronavirus COVID-19. 
  • Tampa is a diverse city that is growing quickly 
  • Summers are hot, but there are several beautiful beaches to cool you down
  • Learn more about Tampa’s growing economy and living stats here. 

Hey Orlando, Need Movers?

Find Local Orlando Moving Companies

As many companies close or shift to remote environments amid the Coronavirus COVID-19 pandemic, there are still many businesses who continue to operate and provide essential local mover services to customers. Housing is very much an essential need, and we understand that moving during this time can be stressful. No need to worry! Here are a few of the most trusted local Orlando moving companies, available to help those looking to relocate.

moving-sign-orlando

1. Two Men and a Truck is a professional moving company that boasts, “No job is too big or two small!” They will move your belongings from storage units, apartments, townhomes, multi-story homes and more. Not only do they take the time to pad and wrap large furniture with care, they also carefully box pictures and lamps to keep them safe from damage. Their customer feedback is full of appreciation for their level of care and provides confidence in recommending their services. 

Two Men and a Truck Movers offer the following Orlando moving services: 

  • Apartment/House Relocation 
  • Loading/Unloading
  • Packing
  • Boxes and Supplies
  • And More!

Get Your Free Quote Today!
 

2. Bellhops offers friendly, hardworking bellhops to move your belongings into your new home. Bellhops will provide a truck, professional driver, dollies, blankets and all necessary tools to safely move your items to their desired destination. 

Bellhops offer the following local Orlando moving services: 

  • Apartment/House Relocation 
  • Long Distance / Short Distance
  • Labor Only
  • And More!

Start Your Estimate Today!
 

Orlando Florida skyline over lake

 

About Orlando: 

Orlando  was built on theme park fame! The number and variety of Orlando attractions have grown to include everything from world-famous restaurants to high-end outlet shopping centers to theatrical performances and amazing concert and sporting event venues.

See Our Available Apartments!
 

Nearby Neighborhoods: 

Winter Garden, Orlando

 

Some Tips for moving to Orlando: 

  • Check with the CDC or local health department to learn about any restrictions, curfews or guidelines during Coronavirus COVID-19. 
  • Orlando is a diverse city that is growing quickly 
  • There is an abundance of restaurants and food choices 
  • Summers are hot, but there are several beautiful beaches to cool you down
  • Disney World! Need I say more?! 
  • Learn more about Orlando’s growing economy and living stats here.