Life At Venterra
Why Venterra?
We wake up every day to make renters happy.
Live It. Love It.™ Guaranteed.
Oh, the power of reviews. They can make or break any organization and that’s why we take them seriously (because they literally mean business). Each year, ApartmentRatings.com publishes their list of the top-rated properties across the nation, ranked by individuals from around the globe. While positive reviews help our team members seal the deal, they also help prospects make major buying decisions with peace of mind.
We are proud to share that, in 2019, 100% of Venterra communities were ranked as Top Rated communities! All of our regions were even above the city average. Take a peek at the chart below that showcases our city scores vs. city averages on Apartment Ratings.
We Care More
We Care More
We care more, and it shows! Once you’re a resident with Venterra, you’re family. Your happiness is our goal and we take pride in finding ways to improve your living experience. We know that to serve you best we must first understand your needs and the life changing and stressful events that result in a move to begin with; like: marriage, divorce, new job, death, college, babies, love, etc. Our passion is recognizing these underlying stressors and providing an environment that you will LOVE. Your HOME should be comfortable, peaceful, and fun.
How We WOW
How We WOW
We care more. We listen better. We will WOW You. Once we get to know you, be prepared to be WOW’d. Our dedicated team of Experience Leader and Experience Makers know how to listen for even your unspoken needs and will go out of their way to personalize your experience at Venterra. See for yourself: WowMatters.VenterraLiving.com
Fast and Free Application
Fast and Free Application
SMARTLEASING – It’s Fast. It’s Free. It’s Freaking Awesome!At Venterra, you don’t pay to apply for an apartment! We make it easy – pick your new place, give us some info about you, and click submit. You only pay once you’re approved, to reserve the apartment for your move-in date. It’s really that easy!
30-Day Move In Guarantee
30-Day Move In Guarantee
Your happiness is our goal – starting before you move in! Our TQMR™ process (Total Quality Make Ready) is a 200-point inspection that each apartment must pass before a resident moves in Our 30-Day, Live It. Love It. Guarantee™ means that if you’re not completely satisfied with your apartment for any reason, within the first 30 days, you can move out. It’s that simple!
Core Values
Core Values
Venterra’s success is rooted in our Core Values — values that define who we are and how we conduct ourselves. It is the bond that ties us together and gives our organization strength.
- Honesty and Integrity
- Humility
- Never-ending Pursuit of Excellence
- Candor and Openness
- Unparalleled Service Excellence
- Team First
- Prudent Cost Management
Service Promises
Service Promises
The promises we make to every resident and prospective resident in our community are crafted around providing a world-class experience: Make every interaction Simple; keep the community and amenities Clean and Working; always make time for Fun; and above all, make the everyday Exceptional.
Pet Friendly
Pet Friendly
We know how special the bond is between you and your four-legged family member; we’re pet lovers too. That’s why all Venterra communities accept 3 pets. Bring your pet into the office with you to get treats, let them run off the leash in our Bark Park, or bring them with you to one of our resident events. Four legs or two legs, you’ll find your home here. Check out our Pet Policies for more details:
https://venterraliving.com/faqs_categories/pet-policies/
Package Lockers
Package Lockers
In the Age of Amazon, special deliveries, and online retail, we understand the importance of making sure our residents’ packages are delivered and stored securely. With SMARTPACKAGE, we take the stress of package delivery away, making the process of ordering things online much easier. Our touch-less package locker system is designed to secure packages that you can pick up any time of day, providing a worry free experience.
48-Hour Maintenance Guarantee
48-Hour Maintenance Guarantee
Once you’re a resident with Venterra, you’re family. We understand the importance of keeping everything in your apartment working, so we have a 48-Hour Service Guarantee. Service requests are guaranteed to be completed within 48 hours of being submitted, Guaranteed.
Handy Man Services
Handy Man Services
This is your home and it should feel like it! Did you know you can request someone to come hang shelves or curtains or tv wall-mounts? In fact, we would actually prefer that you to let us install your flat screen wall-mount! Just submit a service request for handy-man services and we’ll get you taken care of.
Easy Transfers
Easy Transfers
Home isn’t just the place you hang your hat, it’s the community you live in. If you find yourself needing a bigger or smaller apartment, or if you just want a change in scenery, we make it easy to stay home. Simply transfer from one apartment to the next, within a community or to any Venterra community.
VIP Referral Rewards
VIP Referral Rewards
Do you love your community? Love your home? Then shout it from the rooftops and tell everyone! Encourage them to move into a Venterra Community. After 2 referrals you will be a VIP. You will receive an additional $100 on every referral going forward. Just imagine the money you will be able to earn as a VIP. Contact your Community Manager for details.
Centralize, Automate, Liberate
Centralize, Automate, Liberate
At Venterra, we locate all complex processes in centers of excellence, then apply rigorous automation to increase speed, reduce costs and exercise real-time operating control. This approach then allows our on-site team to focus on delivering exceptional customer service.