When will I be notified about my apartment lease renewal options?
You will be notified via email with your apartment lease renewal options about 75 days before your lease expires. If you haven’t guessed by now, we are firm believers in good communication.
Can I set up a SMARTHUB account if I am not a resident yet?
You can. While not all companies offer the ability to create an account before you are a resident, Venterra offers SMARTHUB accounts to prospective renters. It’s your own space where you can create your own price quotes, set appointments, and find […]
How do I set up my Resident Portal or SMARTHUB account?
In most cases, to set up a Resident Portal account to pay rent online, you will need to visit the login page and sign up. Lucky for you, you’re moving into a Venterra community! Your Venterra SMARTHUB account, where you can […]
Do I have to walk my dog on a leash?
With the exception of the Bark Park, where your dog can run off the leash, yes, you have to walk your dog on a leash. It’s important for safety reasons that dogs be on a leash and under direct control […]
What are the penalties for not returning all apartment keys or entry devices?
If you do not return all apartment keys and entry devices, you will be charged the replacement fee for what was not turned in. You can find specific amounts in Section 1 of your lease contract.
How can I turn my apartment keys in when I’m moving out?
To turn your apartment keys in, simply drop them off at the office to any office staff member.
When moving out, when do my apartment keys need to be turned in?
When moving out of an apartment, keys are due to be returned to the office by close of Business on the last day of your lease contract.
What happens if I don’t submit 60-Days’ notice for my apartment?
If you do not submit proper notice to vacate for you apartment, in Venterra’s case – 60 days before the end date – you will be responsible for fulfilling 60 Days’ notice, even if it means going beyond your original […]
What if I want to move out at the end of my apartment’s lease contract?
If you want to move out at the end of your contract, every apartment community requires advance notice of your intent to move out. At Venterra, we require a notice 60 Days prior to your lease contract’s end date. You […]
What happens if I move out before the end of my apartment’s lease contract?
Moving out of your apartment before your lease contract expires, except in special circumstances, is considered breaking the lease contract and will incur several penalties, which are outlined in your lease contract in the Default by Resident paragraph.