What are your qualifying criteria to lease an apartment?
Our qualifying criteria can be found here.
What does the CDC recommend for COVID-19?
What you need to know Facts What to do if sick Symptoms Precautions
Can I reschedule the Maintenance Move-Out Check?
We understand that moving can be stressful and that your availability may change. If you need to reschedule your Maintenance Move-Out Check, please just give us a call, send us a message through the SMARTHUB, or stop by the office and any team […]
Will I be charged for anything after the Maintenance Move-Out Check?
You will not be charged based on the results of the Maintenance Move-Out Check but may be charged when your Move-Out Inspection is completed and/or if no inspection is arranged and your apartment is walked once it is vacant. The Maintenance Move-Out Check is different than the Move-Out Walk Inspection. The former is to determine what […]
How long will you need access to my apartment?
The typical visit is 15-20 minutes.
Am I required to be home for the Maintenance Move-Out Check?
Nope. Just ensure all pets are secured and make sure that a minor is not home alone.
Why do you need access to my apartment before my move out date?
If you have submitted your notice to move out, know that we will miss you! You’ve also probably received notification that we will need access to your apartment, this is to create an inventory of supplies and services we’ll need to prepare the apartment for the next resident. Similar to a […]
How do I pay my reservation fee?
To pay your reservation fee after you’re approved with Venterra’s SMARTLEASING, simply check your email inbox for your approval email. This email will have a link that will take you to the payment portal where you can input your payment […]
When will I be notified about my apartment lease renewal options?
You will be notified via email with your apartment lease renewal options about 75 days before your lease expires. If you haven’t guessed by now, we are firm believers in good communication.
How do I change my information?
To change your information, such as pets or vehicles, you can send a message to the office team through your Venterra SMARTHUB page, send us an email, give us a call, or simply stop by the office.