What happens if I move out before the end of my apartment’s lease contract?
Moving out of your apartment before your lease contract expires, except in special circumstances, is considered breaking the lease contract and will incur several penalties, which are outlined in your lease contract in the Default by Resident paragraph.
Other than signing a new lease contract, what’s required of me to transfer apartments?
Just like when you moved into your first apartment, you must show proof that you’ve transferred your electric account and renters insurance to your new apartment. The move out from your previous apartment will be processed as a normal move […]
Can I transfer to another apartment?
You can absolutely transfer to another apartment! To transfer, in most cases, you must have been in your apartment for at least 6 months, with no late payments. Please check with the office staff to view the Transfer Policies […]
What do I do if my smoke detector starts chirping?
If the smoke detector in your apartment starts chirping, it means the battery is low and needs to be replaced. Do not disconnect your smoke detector. Simply submit a service request and a member of our maintenance team will be […]
What is considered a Maintenance Emergency?
The below items are what we consider Maintenance Emergencies and will respond to these on a priority basis: A/C not cooling and outside temperature is over 72 degrees Heater not heating and outside temperature is below 68 degrees Toilet overflowing […]
What if I lock myself out of my apartment after hours?
If you lock yourself out of your apartment after hours, you will have to call a locksmith at your own expense to regain entry. This may seem frustrating, but it’s for your safety. Anyone could call the maintenance line and […]
How are apartment lease renewal rates selected?
Renewal rates for your apartment are selected based on new lease pricing and vary based on length of renewal term you select. The Best value will be highlighted in the email and letter you receive.
How can I submit a Service Request?
There are four different ways to submit a service request for your apartment: Submit your Maintenance Request from your phone via the Venterra SMARTHUB. Send us an email with your maintenance request. Give us a call. Come into the office […]
If I no longer have a pet, do I get my pet deposit back?
If you no longer have a pet in your apartment, your pet deposit will not come back to you right away. Pet deposits become part of the general security deposit and, if applicable, will be returned after your move out […]
How do I register a Service Animal with the office?
We are more than happy to welcome your service animal to our community! To register your Service Animal with the office, you will need: A completed Companion Animal Form A letter from a medical professional either prescribing the animal or […]