February 28, 2022
How Venterra WOWs Residents
Did you know that Venterra has an entire program dedicated to WOW-ing residents? That’s right, its called our WOW Matters program. This program is a favorite among our team members and for good reason – it is dedicated to improving the lives of our residents! 
If you’re a current Venterra resident or have taken a tour of our communities, you know we only hire caring employees that have big hearts and a passion for creating amazing experiences for the people around them. Through the WOW Matters program, these employees are empowered to find ways to create amazing, personalized moments for the residents they serve.
At Venterra, we’re in the people business. It isn’t about apartments to us, but instead about the people that live and make up our communities. As a people company, our value is human and our goal is to work to make the people who choose us happier. By WOWing, we are able to help increase levels of happiness and life satisfaction.
WOW is a verb at Venterra. “I want to WOW Melissa”, is an example of what you might hear in the back offices of our communities after an interaction with a resident. Equipped with a budget and passion for exceeding the needs of our residents, our teams are able to create WOW moments every day at their respective communities.
Attention to detail is truly where the WOW Matters program shines. Since we do value our residents, we know when something is wrong or if they’ve had a bad day. This is when our employees are trained to kick into their ‘WOW’ mindset and find a way to bring a smile to that resident. We notice the small things, like if our residents are wearing shoes that are too small, if their health is declining, we’re always listening in for small hints to bring joy.
“Each WOWMatters story shares a moment that Venterra anticipated the unspoken needs of our residents. The culture created within Venterra provides us with the intuition to take the kind and caring courage of action. Because We Care More Here, it’s in our nature to look for opportunities to go above and beyond to create memorable experiences (WOW moments) as often as possible,” – Johnna Bacak, Experience Leader, Online Reputation Specialist, Venterra Corporate Office Employee since 2008.
Here are what our residents have to say about the WOW culture at Venterra:
“I have lived here since February and love it. I currently live in a 2 bedroom in building 17 (new construction). The office staff is super nice and helpful. When my daughter was born they got us some stuff for the baby which I would have never expected an apartment complex to do.”
“The leasing staff made us feel so loved and the kind gesture is so wonderful. We are overwhelmed by this. We are luckier to be part of your community. Bless that day we first met you. Thank you so much for your love and affection.”
“I am so humbled by the generosity of the team at Carlyle Place Apartments in San Antonio! After a hard few weeks of no AC and a washing machine flood, the maintenance team responded quickly and got my apartment back into working order. On top of that, they dropped by today with a BRAND NEW AREA RUG (as mine was soaked and damaged), AND a bag of bird seed for the feeder! Words cannot express my gratitude for their generosity and kindness. Thank you, truly.”
You can find out more about the WOW Matters program here, and, for a closer look at how the program impacts those we serve, take a minute to check out some of our recent favorite resident and employee WOW moments in our most recent WOW Matters Venterra Experience publication! We even have a whole section of our blog dedicated to highlighting specific WOW stories, check it out here!
OUR EMPLOYEES LOVE THE WOW MATTERS PROGRAM SO MUCH THEY CAN’T STOP TALKING ABOUT IT! HEAR WHAT THEY HAVE TO SAY IN THE VIDEO BELOW:
https://www.youtube.com/watch?v=3xc1ErmhSu0