January 24, 2022

WOW Story: Gifting Confidence to Walk Again

Brenda Grasha, Community Manager, Experience Leader
Timber Mill, The Woodlands, TX 
Employee since 2012

Each and every one of our residents deserves to feel safe in the community they call home. This WOW story began when a Timber Mill resident, Connie, encountered a loose dog in a stairwell and became afraid. After speaking with the Venterra team about the incident, Timber Mill’s Community Manager, Brenda Grasha jumped into action to ensure that Connie was equipped with a device that would reinstill her sense of security and allow her to enjoy her leisurely walks around the community once again.

The Opportunity

Connie called Brenda very upset that she was afraid to walk up the stairwell with her groceries as she had encountered a loose dog on the second floor. Connie explain that she has always had a fear of animals, especially dogs, and was nervous to be approached by the animal.

Brenda knew Connie needed a way to feel safe leaving her house and walking around to enjoy all of the wonderful amenities at Timber Mills. Soon a thought came to Brenda – what if she could provide Connie with a device that she could use to deter animals from approaching her. This way, she would feel more comfortable walking the halls and would no longer be afraid to leave her apartment!

The Wow Moment

Brenda scoured the internet for an animal deterrent device, something that Connie could press and have animals stay away if they were near her. Brenda researched numerous items and found that almost all of them omitted an ultrasonic sound mainly used in training, or were repellant sprays. From this research, Brenda opted for a device that would repel animals from up to 25 feet away. This was perfect for Connie, as she would not have to get close to the animals to use it.

Soon after ordering the device, Brenda called Connie and asked her if she would come to the office to discuss the loose dog incident. When Connie arrived in the leasing office, Brenda gifted her the device. She was ecstatic! After Brenda showed her how it worked, she asked Brenda to help her put it on. She became teary-eyed and commented that she could confidently go walking again, explaining that she’s been afraid to do for a long time now because of stray cats and residents that walk their dogs in the hallways. Every time she comes to the office now, she has her device on her wrist. She told the girls she even wears it to work!

Have you experienced a WOWMatters experience at your property or did we WOW you in some way? Let us know by sharing a Google Review here! Who knows, you just may be featured on our blog one day!