March 30, 2021
Venterra Communities: Top Rated Nine Years & Counting
Our communities just got a promotion – a Top Rated one. To make it even better, the recognitions were given to us by our very on Venterra residents!
So, what are we talking about? Well, for the ninth time in a row, Venterra 2021 residents have ranked Venterra-owned communities positively for stellar customer service – earning Venterra the 2020 ApartmentRatings.com Top Rated Award.
Only 5% of all U.S. Properties listed on ApartmentRatings.com qualified for the award, making this a distinguished accomplishment.
New to the 2020 awards, ApartmentRatings.com evaluated communities based on the epIQ Index. The epIQ Index (short for “Experience & Performance Intelligence Quotient) provides a grade on a community’s performance based on four variables: Renter’s Ratings, Response Rate, Review Volume, and Reply Time. To be eligible for the award, communities must earn an epIQ Index grade of at least A- and have at least five new reviews submitted in the current award year.
“Resident satisfaction is a top priority for us. Receiving Top Rated recognition at such a large scale across our portfolio is not only reflective of how we conduct business and property management operations, but how our business is positively impacting the lives of those who call Venterra communities home,” said Venterra CEO, John Foresi. “We thank our residents for always being open to providing productive feedback, as it allows for insight into what can be improved. We are pleased to see such positive reviews despite the challenges in this past year, and we look forward to continuing to deliver industry-leading experiences for our customers,” added Andrew Stewart, Venterra Chairman.
Not only have our communities received this recognition nine times and counting, but we are also extremely proud to say that our residents have provided over 15,348+ positive reviews. We know that moving into a new place is more than simply picking up keys. It’s about creating new, exciting experiences. That’s why we are constantly looking for ways to improve – and we encourage feedback. In fact, do you have an idea of how your community could improve or what your dream community would look like? Share with us!
Wondering if the community you live at or are interested in is on the list? Take a look here for the full list of winning properties!