November 30, 2023

Venterra’s Resident-Focused Experience Backed by Caring Employees

Venterra’s Resident-Focused Experience

At Venterra, we understand that overall resident experience and satisfaction is key to building long-lasting relationships. That’s why we have a team of employees who are committed to creating an environment focused on serving our resident’s needs and giving back to the community. From our maintenance teams to property managers, residents can count on us for exceptional service at every turn. Our goal is to provide a safe and comfortable home for all of our residents and foster a sense of community at each of our locations. 

At Venterra, we take pride in the culture of care that we have created in our workplace. Our residents are our top priority, and we are passionate about giving back to them and the surrounding community. However, our corporate social responsibility is not just about making a positive impact on the world around us; it’s about fostering a culture of care that strengthens our company and inspires us to do better. Whether it’s volunteering our time, hosting events, or donating to local charities, we are always looking for ways to make a positive impact. At Venterra, we believe that a little care goes a long way, and we’re excited to continue fostering a culture that puts our residents and their needs first.

Our commitment to creating an extraordinary workplace has been recognized with numerous awards, including being named one of the best places to work in Texas in 2020, one of the best workplaces for women, and being awarded with top-rated apartment awards year after year. We truly believe that it all starts with the workplace, and we’re dedicated to ensuring that it remains a positive and nurturing place for everyone. To hear what residents have to say about staff, learn more about team members, or get insights to the workplace culture, check out The 2020 Venterra Experience Book.

People and personal connections are the key to creating a strong sense of community at Venterra. This is why we have developed the WOW Matters program, which is dedicated to ensuring that our residents receive exceptional service that goes above and beyond expectations. As a team, we are passionate about making a difference in the lives of our residents. We believe that it’s not enough to simply provide a roof over their heads – we strive to create a personalized experience that truly shows that we care. Our employees are trained to listen to our residents and identify opportunities to exceed their expectations. We believe in going above and beyond whenever possible – whether that means helping with a surprise proposal, providing new toys to our residents’ beloved pets, or decorating an apartment to feel more like home. 

Interested in seeing how we’ve wowed residents in the past, check out our WOW stories  here!

Here’s an example of how we WOW our residents:

Jay and his wife Janet have been residents at Venterra’s Coles Crossing community since 2011. During their time at the property, they had 2 furry family members who were whippets, a fast and intelligent type of dog breed. Unfortunately, both dogs passed away and one of our staff members, Barbara, noticed Jay continuing to visit the dog park to mourn the loss of his dogs and reminisce on their memories together. This is when Barbara knew she had to do something to honor his dogs and the memories they shared at the Bark Park. She called the landscapers to come plant a tree and memorial to honor Jay’s dogs. When Jay went on his daily walk the next day he saw the memorial and was touched by the thoughtful gesture.

We believe that by fostering a culture of connection and compassion, we can create a vibrant community where everyone is valued and supported.

We’ve received tons of positive feedback from our residents about their moving experiences, interactions with staff members, and community events who  have shared their stories on social media platforms such as Google and Yelp, commending our properties and team members who’ve helped make their renting experience exceptional. This feedback reflects how Venterra is committed to making the renting experience stress-free.

Here’s what some of our residents have to say: 

• “I love this community. Mikayla provided excellent service. All of my questions were answered. My neighbors have been really nice. I love all of the technology implemented making everything digitized. Parking is also great.” – Certified Resident

• “The application process was very easy and straightforward. The staff is very friendly and extremely helpful.” – Arion Austin, Google Review

• “I have just finished my 4th year here, and I will be renewing for year #5. The staff is awesome – always friendly, accessible, and responsive. Dogs rule here and there is a community garden if you want to grow something. And my three dogs give it three paws up!” – Jeffery Schnell, Google Review 

One of our priorities at Venterra is giving back to our communities and supporting the causes that matter most to us. To reflect this commitment, we provide our team members with eight paid hours of volunteer time off each year through the Venterra Cares program. It’s inspiring to see how our colleagues use their time to lend a helping hand to a wide range of organizations, from local food banks and schools to environmental and animal welfare groups. Many of them find opportunities through VolunteerMatch.org or our regional Venterra Cares Ambassadors, while others simply get involved in activities within their community that speak to their hearts. Thanks to their dedication, we are able to give back hundreds of hours of volunteer time each year and make a positive impact in the world around us. 

Stephanie Bruce, one of our team members, recently shared about her volunteering experience and what it means to her: 

“When Venterra started offering paid volunteer hours to employees, I knew I wanted to spend time helping my four-legged furry friends. I found a rescue shelter called Charming Pet Rescue and decided to spend my volunteer time there… I just can’t stay away! I have also fostered a few dogs along the way and currently have Sadie, a true sweetheart, waiting for a forever home. Volunteering to help dogs always reminds me of one thing: when you adopt from a shelter, you save two lives – the one you adopt and the one who will take its place, not to mention the joy and companionship an animal brings to people. It’s a beautiful circle, and that thought is what keeps me going back each weekend!”

Our team at Venterra is committed to cultivating the highest standard of living for our residents. Through impactful action and meaningful connections, our staff is passionate about community service and creating positive experiences for those around us. Our commitment to unity in our various neighborhoods goes beyond just providing a safe place to live — it’s about fostering an environment where everyone belongs.