June 30, 2022
Venterra Resident Blog – Where Everybody Knows Your Name
At Venterra, we are lucky to have residents that are willing and happy to share their positive experiences living at our communities. We were thrilled to recently come across The Single Uncle Blog, a blog run by a resident of Venterra’s property, Ventana, located in San Antonio Texas, and his blog “Ventana: Where Everybody Knows Your Name.” This resident has lived at Ventana for 11 years with the blog detailing the resident’s favorite things about living at Ventana – and it’s so great, we just knew we had to share it! Read along and get inspired!
“Making your way in the world today
Takes everything you’ve got
Taking a break from all your worries
Sure would help a lot
Wouldn’t you like to get away?”
~ Gary Portnoy & Judy Hart-Angelo, “Where Everybody Knows Your Name”, 1983
Wouldn’t you like to go where everybody knows your name? Where they’re always glad you came? I’ve lived at the Ventana apartment complex for 11 years. Many would surmise that I simply don’t like to move — partially true. I’ve moved twice within the apartment complex so it’s more I don’t want to move… from Ventana. I’ve got it too good.
- FRIENDLY: Many of the office staff do, in fact, know my name including the property manager. They always have a smile ready to share.
- COURTEOUS: The staff are always helpful and kind, showing great care and appreciation for their tenants. Pre-COVID, I would take my nephew to the office and the staff would give him crackers or cookies. Always a favorite part of visiting Uncle John.
- MAINTENANCE: Whether large or small, maintenance issues are rectified within 24 hours of submitting a request (much less for an emergency). The maintenance staff are friendly to tenants and respectful of personal spaces.
- COMMUNICATION: We’ve never wondered “what’s going on?” around the complex. Text messages backed up by emails over the littlest to largest topics — food trucks, Fiesta celebrations, breakfast tacos at the gates, community maintenance, inspections, and expectations — all to make our experience better.
LOCATION, LOCATION, LOCATION: You can’t beat it! Nestled in the Huebner Oaks shopping center which hosts a farmer’s market on Saturdays; close to USAA and the medical center; Regal movie theater across the street; eateries like Snooze, Flying Saucer, and Panera; 5 minutes from La Cantera and the Rim.- AFFORDABLE: For property/unit amenities, one of the best bangs for your buck. Two community pools, dog park, smart-home technology, stainless steel appliances, vinyl wood floors, contemporary feel, reserved parking spaces and attached garages (for some units), secure package delivery lockers; all under a canopy of oak trees throughout the property.
- GENEROUS: Last year the property manager, assistant manager, and maintenance staff randomly showed up at my door with a beach pail, beach towel, sunscreen and $500 in Southwest gift cards. They wanted to thank me for being a long-term; valued tenant and send me on vacation, which resulted in a memorable trip to Hawaii. While this may not be applicable for every tenant, it demonstrates the generous nature of those who manage the Ventana complex.
I’ve heard horror stories from tenants living at other complexes. Liking the apartment is not enough. We need to feel safe and secure. We want to know we will receive a level of customer service commensurate with our month ly rent. Rest assured, Ventana is that location.
You rent an apartment because it fits your needs. You stay in an apartment due to the property’s management. I’ve lived at the Ventana for 11 years — ‘nuf said.
“Sometimes you wanna go
Where everybody knows your name
And they’re always glad you came
You want to go where people know
People are all the same
You want to go where everybody knows your name”
Have you had a great experience at your Venterra community? We’d love to know! Share your story with us at Venterramedia@venterraliving.com or let us know by sharing a Google Review here! Who knows, you just may be featured on our blog one day!