December 21, 2021

WOW Story: All Dogs Go to Heaven

Eric Benazeraf, Experience Leader, Maintenance Manager
Silverbrooke, Stafford, TX
Employee since 2018

Venterra doesn’t just view our residents’ pets as an added fee or deposit — we consider them residents, too! So when our resident Willie received heartbreaking news about his beloved dog, Pumba, our hearts ached with him. While nothing will ever replace Pumba, Eric and the Silverbrooke stepped up to ensure that Pumba’s memory will live on.

The Opportunity

Tragically, at just over two years old, Pumba developed a spinal issue and became paralyzed from about halfway down his back. After several trips to the vet for help, Willie had to make the tough decision to put Pumba down. Willie, a resident who was known for being an outgoing, friendly person, was clearly affected by the loss of his furry friend. After learning of the news, the Silverbooke team knew they had to do something to lift Willies spirits.

The Epiphany

Willie had been a resident at Silverbrooke for a little over two years. Willie is a friendly young man that occasionally stops by the office to chat for a few minutes here and there. Shortly after moving in, Willie got a mini-bull terrier and chose the most perfect name for him: PUMBA! Pumba was always a welcome treat for the leasing team when he would visit the office as he was just a happy, playful little guy. Tragically, at just over two years old, Pumba developed a spinal issue and became paralyzed from about halfway down his back and had to be put down.

The Wow Moment

With a little bit of research, Eric was able to find a company that etches pictures and messages on granite and decided this would be a perfect way to honor Pumba. The Silverbrooke leasing team called Willie into the office to gift him with the plaque and it was an emotional moment for everyone. The way Willie held the plaque showed us it was just the right gift and a way he will always remember his beloved friend, Pumba.