Archives: FAQS

If rent is late, there may be restrictions on how rent can be paid.  Please contact your leasing staff to determine the best way to make payment.  Remember that late fees are typically required and should be included when rent […]

Unfortunately, we do not accept cash. We only accept personal check in person. You can also make a payment in the office with a credit and debit card through your Venterra SMARTHUB account. Or save yourself time and set up […]

We try to make it as easy as possible for you. There are several ways you can pay rent for your apartment: With a credit card through the Venterra SMARTHUB on your computer, phone, or tablet With an ACH direct draft […]

Valet Waste sets the pick-up times. They are listed on your move-in sheet, or if that’s not handy, simply give the office a call or send a message via the Venterra SMARTHUB.

Yes, there is a size restriction for fish tanks. If you live above the first floor, you may not have a fish tank that is larger than 50 gallons. There is not a size restriction for fish tanks on the […]

You can have a waterbed if you live on the first floor.  If you live on any other floor, waterbeds are prohibited.  

If your gate card, remote, or fob doesn’t work, simply bring it in to the office and we’ll replace it for you.

Access gates are set on a timer, typically the amount of time that it takes for one car to pass though.  To avoid damage to yours or anyone else’s vehicle by the gate, don’t follow through behind someone or tell […]

Your apartment home may have an intrusion alarm, and while you can set your own code and it will function as an alarm should, it is not monitored by emergency services.  If you want your alarm to be monitored, you […]