Archives: FAQS

If you would like to have a guest stay in your apartment for more than 4 consecutive days, contact the Community Manager and request a longer allowed visit time for your guest.

Our contract states that a guest may stay in your apartment for no more than 4 consecutive days, and no more than 7 days within a month without authorization.

If you want to change your emergency contact for your apartment lease contract, a new form will have to be completed in the office.  

Water bills in apartments are typically figured in one of two ways. Check with any member of the office staff to see which method your community uses.  It will either be: 1) True measure – your bill will be based […]

Yes, we offer referral rewards for referring to sister properties.  If you refer someone to another Venterra community, even in another state, you will receive the referral reward.  

Yes, you can absolutely receive referral rewards after you move out if you are still eligible for rewards.  When you are no longer a resident, rewards will be sent in the form of a check. The applicant must list your name […]

Yes, we have a resident referral reward program.  Residents will receive a credit on their account for every resident they refer.  The credit will be added after the resident has lived in the community for 60 days.  The referred applicant […]

A VIP is a Very Important Person, to us, it’s someone who has referred three or more residents to live in the community.  VIPs receive a higher referral reward.

If you have a complaint about your apartment or our community, our goal is to resolve it to your satisfaction.  Venterra is so passionate about your happiness that we’ve made it easy for you to share your thoughts. You can […]

For handling noisy neighbors, open communication is always the best way to resolve conflict. However, if you feel uncomfortable, call the office and either speak with the Community Manager, or if it’s after hours, select the option to speak to […]