Reviews by Real Renters


4.5/5

Out of Reviews

My experience at The Preserve at Colony Lakes has been terrific!! So amazing that I tear up as I write this! Even though there’s no swim up bar at the pools, the staff and property manager, Melissa, more than make up for it by just being soo amazing! Melissa is super funny and soo sweet! She makes it just a joy to be a part of the Ventera community! Yay!

Incredibly friendly and caring staff. Always a great experience interacting with them. Nice premises and amenities.

Reviewed on 03/25/2024 by Certified Resident

I have been at Preserve for a year and really enjoy it. It is my first apartment and I feel safe walking around the complex and parking my car. For the most part it is quiet and I like the wifi in my apartment. Alot of parking for me and for my guest which is very convenient. Lastly I like that the community is gated and even when a gate is broken, it is usually fix it quick. Maintenance also does a good and quick job with repairs when I need it.

Reviewed on 03/24/2024 by Carrie E.

My experience in these apartments has been nothing short of amazing so far! Everyone is so nice, from the staff to the residents! I don’t feel like just another unit number. Thank you so much! And a special thank you to April, she was amazing during the move-in process!

Reviewed on 03/23/2024 by Emerald S.

The office staff and maintenance team have greatly exceeded my expectations. I have never lived at a property that did things like having a gift wrapping station during the holidays or provided free TV mounting. Only having a couple minor maintenance issues since I've lived here, I don't have a lot of experience with the maintenance team (which is a good thing), but they responded to my issues quickly, after simply making the requests through the app.

Reviewed on 03/23/2024 by Cole T.

The community was really nice.

Reviewed on 03/21/2024 by Certified Resident

The maintenance team and office staff respond to community matters with a sense of urgency and care.

Reviewed on 03/17/2024 by Certified Resident

Overall Preserve has been a great place to live. I enjoy all the amenities and the staff is always friendly and helpful.

Reviewed on 03/16/2024 by Certified Resident

Accommodating staff

Reviewed on 03/11/2024 by Certified Resident

Friendly staff, great amenities :)

Reviewed on 03/05/2024 by Certified Resident

Tashfia has been a great help.. Very supportive and responsive..

Reviewed on 03/05/2024 by Certified Resident

The Preserve is a hidden gem that offers a quiet retreat, while being minutes away from major metropolitan areas. The community is friendly, and the staff is engaged and always working on community events.

Reviewed on 03/03/2024 by Jesse M.

Peaceful community. Great service from Leasing Office Members.

Reviewed on 02/27/2024 by Certified Resident

The entire complex is very well kept.

Reviewed on 02/26/2024 by Certified Resident

April assist me with the information needed to consider this community. She was very pleasant and knew exactly what she was talking about. She answered all my questions and provided excellent customer service.

Reviewed on 02/26/2024 by Certified Resident

Preserve at Colony Lakes is a beautiful community in Stafford. The management is excellent, professional and the best the community has had in a long time.

Reviewed on 02/25/2024 by Pascale V.

Tashfia was a great host and always available to answer any questions I had. Looking forward to start enjoying my new home away from home

Reviewed on 02/25/2024 by Certified Resident

I am excited to live here. My apartment was excellent at move in. The staff was very friendly and efficient. Maintenance responded quickly when needed and to my satisfaction. I could not ask for moire.

Reviewed on 02/21/2024 by Gabriella P.

The Preserve community is friendly, responsive and caring.

Reviewed on 02/14/2024 by Christi T.

Crystal A. Did an excellent job with customer service ,very inviting,informative. She is a ray of sunshine. Overall office staff was great and so was the experience.

Reviewed on 02/08/2024 by Certified Resident

Love the quick easy and friendly communication and service I get at my apartment.

Reviewed on 02/03/2024 by Taylor T.

I have experienced a wonderful 2 years here I love my view the quietness and the staff

Reviewed on 02/02/2024 by Certified Resident

Super friendly community. Feels like a big family.

Reviewed on 02/02/2024 by LaGeorge A.

I needed to move quickly and randomly stumbled on this complex. Best moment of 2023! The office staff are always pleasant and very helpful. The neighbors are calm and friendly for the most part. The neighborhood is quiet and well kept.

Reviewed on 01/31/2024 by Certified Resident

Really excited to see the community events!

Reviewed on 01/27/2024 by Certified Resident

The staff was very helpful and professional.

Reviewed on 01/26/2024 by Certified Resident

The staff is always great and keeps the residents updated about anything happening in the community. They take good care of the complex and the people living in it.

Reviewed on 01/25/2024 by Brandon S.

Our primary focus is the floorplan and storage. This is the only community we've found that offers in-unit storage options and climate-controlled garages that could also be used for storage.

Reviewed on 01/22/2024 by Certified Resident

It was great everything was ready and clean and people were also very warm and welcoming.

Reviewed on 01/19/2024 by Madiha A.

Preserve at colony lakes is a good place to move in. Its peaceful and clean. Management is very responsive. Although there were few concerns i was not satisfied with when moved in, but the management team cooperated with us and looked after everything.

Reviewed on 01/16/2024 by Yousra S.

Of all the apartments I visited I know I made the right choice. I love it here.

Reviewed on 01/11/2024 by Melissa P.

I'm new here but I am very much enjoying my new apartment. It's a nice place to come home to. It is a very well-kept-up property and very peaceful.

Reviewed on 01/11/2024 by Melissa P.

I love it .. Still looking but this apartment is in out top pick.

Reviewed on 01/07/2024 by Certified Resident

I love this community so much. Been living here since April (2023) and I have never had an issue with anything. Staff is amazing and so caring. Amenities are great. The activities they do to create an even bigger sense of community are so thoughtful.

Reviewed on 12/20/2023 by Glarimar S.

I have lived here for almost 2 years and living has been made easy. Anytime I have a concern it is resolved thoroughly and expeditiously. The property is always clean and the staff is always friendly. I enjoy preserve at colony lakes.

Reviewed on 12/12/2023 by Certified Resident

I am over the moon with joy about living on this property. I had never been greeted with such joy and excitement. I absolutely love the staff here, Melissa, Yun, Crystal, and April, Oh my gosh, there is so much positive energy under one roof. I can't think of a better place to live. The property is beautifully maintained and clean, and everything is so organized. I feel like I've known these women my whole life.

Reviewed on 12/12/2023 by Melissa P.

A great community with very responsive and kind staff.

Reviewed on 12/03/2023 by Carlee G.

Surrounding looks goods. Staff was kind and helpful

Reviewed on 11/26/2023 by Certified Resident

Super calm and clean the young lady that helped me out was very knowledgeable professional and friendly!

Reviewed on 11/12/2023 by Certified Resident

The community is just what I am looking for. I love it.

Reviewed on 11/10/2023 by Certified Resident

Nice, peaceful

Reviewed on 11/05/2023 by Certified Resident

The staff at Venterra was so friendly and courteous the best of all the apartments that I've visited in this whole area.

Reviewed on 11/01/2023 by Certified Resident

Thanks to Crystal Allen who made my rent process experience very nice

Reviewed on 10/24/2023 by Certified Resident

April did an amazing job showing the community and updating me on what to expect and what was available within the community. She was very friendly and warm.

Reviewed on 10/22/2023 by Certified Resident

Great community

Reviewed on 10/09/2023 by Certified Resident

I ABSOLUTELY LOVE MY APARTMENT HOMES, BEEN FEW CHALLENGES, I HIGHLY RECOMMENDED AS BEAUTIFUL SAFE PLACE TO LIVE. BUT REALLY PRICEY

Reviewed on 09/27/2023 by Certified Resident

Staffing very nice and professional

Reviewed on 09/24/2023 by Certified Resident

Great place to live, kept clean and quiet. Professional service at all times.

Reviewed on 09/22/2023 by Certified Resident

Un excelente lugar para vivir

Reviewed on 09/11/2023 by Ronald T.

Preserve at colony is a classy and very good apartment with neat and calm environment. It’s a place to have kids move with ease without fear. The residents are respectful of one another. Also, the front office and staffs are second to non, very professional and friendly.

Reviewed on 08/20/2023 by David E.

Excelente lugar

Reviewed on 08/08/2023 by Certified Resident

Moving into our new apartment was a wonderful experience. From helpful and welcoming staff to a beautiful, clean environment, I feel like I am in good hands. I am so excited I made the right choice.

Reviewed on 08/03/2023 by Nathan G.

Every one is very nice, respectful, helpful. Property is kept clean, is maintained, quiet. Easy access to schools, malls, highways.

Reviewed on 08/02/2023 by Certified Resident

Everything went great

Reviewed on 07/26/2023 by Certified Resident

The staff is very friendly and professional. I would certainly refer my family and friends to live here.

Reviewed on 07/23/2023 by Ronald R.

I was very impressed with customer service. On top notch and she was cheerful and friendly. Clear communication skill as well. I will definitely recommend Preserve at colony lakes to my contacts.

Reviewed on 07/21/2023 by Certified Resident

I am super excited to live here and the staff is very helpful and welcoming.

Reviewed on 07/19/2023 by Certified Resident

It’s an amazing community. Its an aesthetically beautiful community that’s safe and quiet!

Reviewed on 07/16/2023 by Certified Resident

Really good overall experience

Reviewed on 07/16/2023 by Certified Resident

We have a distinctly positive impression of the community!

Reviewed on 07/12/2023 by Certified Resident

Very professional, easy application & approval process. The leasing office members made us feel at home & answered any questions we had upon move in.

Reviewed on 07/10/2023 by Ashley J.

I really liked the community and the office staff. First impression was really good. I hope it remains the same

Reviewed on 07/09/2023 by Certified Resident

I highly recommend the Preserve at Colony Lakes because of their friendly staff, safe environment and overall neat community.

Reviewed on 07/09/2023 by Ronald R.

Seems like a nice place

Reviewed on 07/08/2023 by Certified Resident

The community is very nice. I am a first time renter moving into a 1 bed room. Gloria, my leasing agent made me feel very comfortable and safe here in the community. She was the main reason i decided to apply. She helped ease my mind and ensured me that this process would be smooth. I am very excited to move in

Reviewed on 07/03/2023 by Certified Resident

Best overall staff I've ever seen run an apartment complex.

Reviewed on 06/22/2023 by Brandon S.

I have been living at Preserve at Colony Lakes for the past five years and am happy to call it “My Home”. It is a safe place to be and raise a family.

Reviewed on 06/18/2023 by Pascale V.

Khori is amazing at her job. She is very personable.

Reviewed on 06/16/2023 by Certified Resident

Love living here. The staff is amazing

Reviewed on 06/12/2023 by Certified Resident

The office staff was amazing! I had to relocate within 7 days and Ms. Crystal Allen worked with me even on her day off. Everyone was so pleasant even the mail carrier was delighted to visit!

Reviewed on 06/12/2023 by Certified Resident

This community is great very quick with any service required.

Reviewed on 06/04/2023 by Pamela S.

Customer service from the office maintenance and overall appearance of the whole place is outstanding

Reviewed on 05/09/2023 by Victor B.

Khori was awesome , very informative and had a answer for everything that i asked

Reviewed on 05/04/2023 by Certified Resident

Staff is awesome! Service requests are handled in a timely and efficient manner. For the item they were not able to repair right away I was informed that a part had to be ordered.

Reviewed on 05/04/2023 by Valencia F.

Staff was very welcoming and professional.

Reviewed on 04/25/2023 by Certified Resident

When I first arrived, I honestly loved how peaceful it was. At my current apartment, I can't go a day without yelling outside, loud music, or even gunshots near by. I also loved how clean the place looked. No trash was laying around and I can tell the apartments are well taken care of. I can't wait to be able to move here if I am approved

Reviewed on 04/23/2023 by Certified Resident

Crystal was so nice in answering all of my questions and working with me with what I was looking for. I was so impressed with her patience and willingness to relate with answering all of the many questions that I had.

Reviewed on 04/17/2023 by Certified Resident

I’m a first year resident and I have nothing but positive things to say about this community! I love the property and the office staff.

Reviewed on 04/12/2023 by Patricia B.

Amazing staff and love the community decided to lease with one of the sister properties

Reviewed on 04/10/2023 by Certified Resident

Crystal was Awesome! Her energy, everyone’s energy in the office was everything! She was very very informative, down to earth and helpful!

Reviewed on 04/05/2023 by Certified Resident