Reviews by Real Renters


4.5/5

Out of Reviews

I appreciate home life feeling on community complex. I very surprise how you have a park and walking trail which makes Coles Crossing very unique. Thank you Audrey for excellent and subperb customer relation and very informative on Cole Crossing brand.Thank you Audrey ??????????

After moving from Atlanta, Georgia to Cypress, Texas the Staff at Coles Crossing help my family when difficult situation came up love my new home and our new state. Keep up the good work.

Reviewed on 09/26/2025 by Deborah N.

I had a wonderful experience, Chelsea Arias was very pleasant and helpful.

Reviewed on 09/24/2025 by Certified Resident

Everyone from the leasing office, management and maintenance team knows and owns their respective role, and fulfills duties with pride and integrity. Office to resident communication and resolution, maintenance speed and quality of service, apartment complex grounds-keeping and building/facilities upkeep are all world-class. Please continue taking such great pride in the work you all do here, and thank you for everything that you have already done for our families.

Reviewed on 09/16/2025 by Justin S.

Excelente mantenimiento, amabilidad y respeto de todo el personal, asistencia oportuna y condiciones de las areas verdes y sociales excelentes, siempre hacen compartir con los residentes. Lo recomiendo 100%

Reviewed on 09/16/2025 by Janetta I.

It's been such a wonderful apartment living with Coles Crossing. I moved from my own home to this lovely place and have been so proud to tell everyone about how well lm valued and respected. Couldn't be happier.Thank you Management and All affiliated to this post.

Reviewed on 09/15/2025 by Deborah H.

Living at Coles Crossing has been a great experience. The apartments and complex are beautiful and well-maintained. The staff are pleasant and helpful, the neighbors are friendly, and it's a quiet place close to everything.

Reviewed on 09/01/2025 by Dalia G.

Audrey was great in showing me around.

Reviewed on 08/16/2025 by Certified Resident

Good experience living here in this community

Reviewed on 07/30/2025 by Siraj A.

My stay here has been so satisfying. In all this place has earned much praise from me,and l tell people just that and .more.

Reviewed on 07/30/2025 by Deborah H.

Audrey was very professional and incredible!!!

Reviewed on 07/13/2025 by Certified Resident

As a new resident at Coles Crossing, I can attest to the fact that my move-in, from the 1st visit with office staff….to any maintenance issues, I have been given all info requested, I was helped with all if my questions, and always treated with respect.

Reviewed on 07/10/2025 by Certified Resident

Gracias por atender mi solicitud de manera rápida . Todo quedó como quería.

Reviewed on 07/09/2025 by Karina V.

We were a bit surprised that we didn’t receive our full deposit back. We paid a $140 move out cleaning fee at initial move in which we assumed covered painting. We were charged over $300 for paint which was not needed. We were only there 6 months with no children. Move out painting should be communicated as a move out requirement at the initial move in.

Reviewed on 07/04/2025 by Certified Resident

I’ve only here a week, and I’m happily impressed with the staff.

Reviewed on 06/28/2025 by Curt C.

Wonderful way to tour

Reviewed on 06/28/2025 by Certified Resident

My experiences have been excellent in all areas concerning my stay here.

Reviewed on 06/24/2025 by Deborah H.

I love the community so quiet , no issues with parking spot , nice environment also very clean , very good communication with the office , many events to take care of us . Every hallway in the building is very clean , overall the experience is great . I highly recommend this property

Reviewed on 06/23/2025 by Mercedes M.

Deja was very nice and helpful

Reviewed on 06/18/2025 by Certified Resident

We love the management team's willingness to assist us with all of our move-in needs! They we're extremely kind and helpful in this entire proces and keep and open line of communication.

Reviewed on 06/18/2025 by Justin S.

It instantly seemed like a community that actually cared about their overall appearance (cleanliness and landscaping). I appreciate this factor because I care about experiencing the outdoors and fresh air. Apartment complexes tend to focus on the indoors, not the outdoors, so I thought the difference at Coles Crossing was fabulous!

Reviewed on 06/17/2025 by Certified Resident

Still doing a good job..allissues taken care of in a timely manner..staff are a M ways polite and curtious....always willing to help solve any situation that might come up..

Reviewed on 06/12/2025 by Craig M.

Very friendly, the staff that took us on the tour answered all questions asked and gave us a thorough tour, even provided details of rent and fees to help us decide

Reviewed on 06/07/2025 by Certified Resident

My experience at Coles Crossing has been a pleasant one, overall I would stay if needed, and recommend it also to friends and family. Everyone on staff has been very professional.

Reviewed on 05/29/2025 by Certified Resident

Love it here!

Reviewed on 05/18/2025 by Pamela F.

Tengo ya 5 años viviendo en estos apartamentos y muy contento con todo el personal son muy amables??????

Reviewed on 05/17/2025 by Jose V.

Quick service.

Reviewed on 05/16/2025 by Certified Resident

Coles Crossing is my new home. I am very pleased with my choice, and I did consider several aptmt complexas in the area. I got everything I wanted , beautiful mature trees , a common outdoor space with tables , grill, pool, playground. The complex is quiet, and everyone has been welcoming. My aptmt has all that i need, and the finishes are beautiful. Thanks CC !!

Reviewed on 05/14/2025 by Certified Resident

Excelente comunidad

Reviewed on 05/12/2025 by Maria A.

It’s a good place to live.

Reviewed on 05/03/2025 by Siraj A.

Wonderful community. I've never felt more comfortable.

Reviewed on 05/02/2025 by Certified Resident

Beautiful grounds, management exceptional,maintenance staff meets every task at hand with the knowledge experience needed to complete any job.

Reviewed on 04/24/2025 by Deborah H.

Beautiful

Reviewed on 04/20/2025 by Certified Resident

Es un lugar seguro y tranquilo, excelente para vivir está muy bien ubicado cerca de tiendas, escuelas entre otras cosas necesarias para que la vida cotidiana sea más fácil, cuenta con excelente personal para la atención de los clientes y tienen un excelente equipo de mantenimiento para las instalaciones.

Reviewed on 04/16/2025 by Certified Resident

Good company here We lived since from 16 years. With the office staff and maintenance staff looks like a family.

Reviewed on 04/05/2025 by Siraj A.

Coles Crossing has been the best apartment experience I’ve ever had. The entire move in process has been clear and seamless.

Reviewed on 04/05/2025 by Certified Resident

Better than nearby competitors but not as good as I've generally had in the past in other cities

Reviewed on 03/30/2025 by Certified Resident

Deja was fabulous and so helpful

Reviewed on 03/29/2025 by Certified Resident

It was great Deja was really welcoming

Reviewed on 03/25/2025 by Certified Resident

We moved into this community in October and have had a great experience! The office staff and maintenance staff is truly the kindest and have never made me feel like my requests are an inconvenience. They are all so friendly and would recommend to anyone looking.

Reviewed on 03/22/2025 by Vanessa D.

Excelente lugar para vivir, puedo disfrutar de sentirme como si estuviera en un Resort de vacaciones. Siempre que alguien me pregunta lo recomiendo por sus áreas verdes, tranquilidad y belleza, además cuenta con un excelente y profesional equipo de trabajo en todas las áreas.

Reviewed on 03/20/2025 by Gricelidys G.

Excelente comunidad

Reviewed on 03/19/2025 by Maria A.

The staff are super friendly and informative.

Reviewed on 03/15/2025 by Certified Resident

I was impressed with the Coles Crossing apartment community and strongly considering making it home for my family. I was torn between two communities, but after my experience here, I am leaning strongly toward Coles Crossing. Thank you to the team for answering all my questions and making this decision easier for my family.

Reviewed on 03/12/2025 by Certified Resident

It was a good experience

Reviewed on 03/11/2025 by Certified Resident

Coles Crossing is a great community to live in. The community is very quiet and clean, residents are nice, and great Management is Great!

Reviewed on 03/04/2025 by Certified Resident

Good experience being a part of this community We are here since for 16 years

Reviewed on 02/26/2025 by Siraj A.

Audrey waa very helpful to all my needs at the appt

Reviewed on 02/26/2025 by Certified Resident

Deja was super nice, professional, and gave us a lovely tour. She answered all our questions and was delight to speak to during our tour. Excellent customer service.

Reviewed on 02/21/2025 by Certified Resident

Conjunto residencial limpio, tranquilo y agradable, excelente atención y oportuna en la oficina, tanto en español como inglés. lo recomendaría! echa un vistazo ??

Reviewed on 02/18/2025 by Dubraska B.

Jarod was very helpful in the instruction of the process and assisting me with paperwork.

Reviewed on 02/08/2025 by Certified Resident

Like I said earlier these maintenance personnel are always busy but they complete their tasks in a timely manner or explain if they need to take longer to finish a task...

Reviewed on 02/03/2025 by Craig M.

Several times I have a maintenance issue because we have completed 16 years in a same apartment Maintenance are very good ,maintenance managers Alhiandro,Hugo and Carlos very cooperative.

Reviewed on 02/03/2025 by Siraj A.

I have been here a very long time and I love cold Crossing. I would stay here as long as I can and I would tell my friends about it. It’s an awesome community.

Reviewed on 01/31/2025 by Certified Resident

Very nice looking complex

Reviewed on 01/27/2025 by Certified Resident

Very satisfied.

Reviewed on 01/20/2025 by Certified Resident

Gracias atendieron mi solicitud de manera rápida y todo quedó bien. Buen servicio!!

Reviewed on 01/18/2025 by Karina V.

Excelente comunidad, pacífica, bien ubicado, con muchas facilidades cerca. Áreas comunes bien mantenido, personal administrativo atento y servicial. Totalmente recomendable el complejo

Reviewed on 01/16/2025 by Certified Resident

Excelente urbanismo,se vivir tranquilo y seguro , buenas áreas de distracción para los niños , buena ubicación super céntrico tiene muchos locales cerca y sobre la atención del personal solo puedo decir que son atentos y respetuosos ,

Reviewed on 01/09/2025 by Edith L.

Excellent service quick and efficient

Reviewed on 01/07/2025 by Certified Resident

Seems like a very quiet and beautiful community with great staff!

Reviewed on 12/27/2024 by Certified Resident

Coles Crossing is a community of well kept, newer looking apartment buildings with man ameneties and helpful staff and maintainence services

Reviewed on 12/19/2024 by Debra A.

Excelente comunidad

Reviewed on 12/18/2024 by Maria A.