CoHo and Hurricane Helene
Unfortunately, Hurricane Helene caused significant damage to certain apartments at CoHo, and it has been determined that full evacuation of your apartment is required so we can carry out the necessary repairs. In order for repairs to start, we ask that you evacuate your apartment by end of day, Sunday, October 6. If you are unable to meet this deadline, please contact us via the SMARTHUB by clicking here.
We understand this is a difficult situation, and we sincerely appreciate your understanding. We want you to know that we are committed to being as accommodating as possible and providing the support you need. Our team is here to help you navigate through this difficult period, and we are dedicated to ensuring that you have the resources and assistance necessary.
To help support you during this time, we have thoughtfully prepared a few reimbursements and transfer options for you to consider, which you will receive via email. Additionally, we have combined FAQs and resources below.
We are committed to supporting our residents and ensuring that everyone at Venterra is properly taken care of. We will do everything we can to make sure you feel supported during this time. Please let us know which transfer option you select by submitting a support ticket on SMARTHUB. We have a dedicated team ready to assist and chat with you in order of received requests.
You can download the app from either the iOS app store or Google Play Store below, or you can access SMARTHUB by clicking here.
Frequently Asked Questions
- 1 month free rent (12-month term only)
- Instant Application Approval, No New Deposit
- All current deposits will be transferred and any credits will be refunded
- Additional $500 e-gift card upon move-in
- Flexible lease terms starting at 7 months
*Special Offer above available based on fulfillment of your new lease term. Early termination to move back to CoHo may result in repayment of concession.
- 4 weeks free rent (12-month term only)
- If you sign a 12-month lease, you will receive an additional $600
- Instant Application Approval, No New Deposit
- All current deposits and any credits on the account will transfer
- Additional $500 e-gift card upon move-in
- Flexible lease terms starting at 7 months
*Special Offer above available based on fulfillment of your new lease term. Early termination to move back to CoHo may result in repayment of concession.
- You will receive any current specials the Venterra property is offering, plus:
- Instant Application Approval, No New Deposit
- All current deposits and any credits on the account will transfer
- Your deposit and any credits will be refunded
In order to take advantage of any of these options, we will need to you to sign this release form and return it to the office when you turn in our keys.
These apartments were identified by experts as needing long-term repairs that require vacancy of the apartment. By evacuating quickly, we can prevent any further damage to the property and ensure that necessary repairs are made promptly.
Deposits for residents moving to another Venterra property will be transferred, and there is no need for a new deposit. Residents moving out but not transferring to another Venterra property will get a refunded deposit.
No, rent is being waived for the month of October for residents who have been asked to move out of their apartments due to extensive damage from Hurricane Helene. If you already paid your October rent, we will be issuing refunds via check within 30 days. Please make sure the Office has an address where you can receive your check by sending us a message on SMARTHUB by clicking here.
Residents applying to a new Venterra property need to use an alternative email if their current email is already associated with a Venterra apartment to avoid the need for a paper application. However, there’s no way to bypass the system restriction that prevents using the same email for applications at different properties. For residents moving within Venterra properties, there’s an instant approval process for their applications, but they still need to undergo the formal application process. The screening process will be conducted, but if a resident fails, the property manager can bypass the failure.
FEMA offers various assistance options for those impacted. Please visit their website to explore available resources:
Hurricane Helene Assistance – FEMA.
The Red Cross also has a site set up for Helene Relief:
At this time, we do not know exactly when the apartments will be 100% restored, but we expect it to take several months. If you transfer to another Venterra property, you will need to fulfill your lease there before considering returning to CoHo in order to avoid penalties, including repayment of concessions you received.
Unfortunately, we do not have any apartments available at CoHo that are ready for immediate move in.
At this time, amenities are unavailable including the fitness center, the clubroom, package lockers, the dog park, and the pet spa.
Based on your carrier, packages should be delivered directly to your door. We will update you once it reopens.
If your vehicle is not operational due to flood damage, please start making arrangements for towing it off the property by Sunday, October 13.
If your garage was flooded and you need access, please send us a message on SMARTHUB by clicking here. We can grant access upon request.
If you’re trying to reach us, we apologize for the inconvenience as our phone lines are down. In the meantime, please use our SMARTHUB app to send us a message. We have a dedicated team available to respond promptly. You can access SMARTHUB by clicking here.
You can download the app from either the iOS app store or Google Play Store below, or you can access SMARTHUB by clicking here.